I just got off the phone with my mom.

Learn how to delegate
Use sincere praise
Seek employee input for change
Screen applicants with appropriate testing
Create an employee reward/bounty program for new hire referrals
Do not hire husband/wife, parent/child teams - if one is terminated, the other may become a problem employee
Long commutes usually lead to a disgruntled employee - take an applicants commute into consideration when hiring
Set [...]